Bill payments
Can I pay an overdue bill or a different amount than listed?
You can pay overdue accounts (except for Water Supply) or to pay a larger/smaller amount than what is shown on the bill (except for EYDAP, EYATH and Insurance companies).
What is my bill payment service fee?
- €1.00 per transaction with cash or credit/debit card (for utility bill payments)
- €1.50 per transaction by cash or credit/debit card (for payments towards Public entities)
When is the organization notified of bill payment?
The Organization is informed, for your payment, until the end of the next business day from the day of execution of the payment
How can I pay a bill through an OTRO PAY service point?
Pay your bill easily and quickly, as long as you have the relevant payment form/notification with you that shows the "Payment Code" or "Debtor ID" (if it concerns a Government payment).
It will also be necessary to enter the name and contact number of the payer, in case there is a problem with the transaction.
Depending on the type and value of the bill to be paid, additional information may be requested from the point of service.
Which organizations can I pay?
You can make transactions for more than 230 available institutions and organizations, such as payments for Energy, Water, Telecommunications, Insurance, as well as debts to the State and Municipalities.
See available agencies and organizations in detail here.
At which service points can I pay my bill?
Pay your bill, at any contracted service point of OTRO PAY. Each OTRO PAY service point has been certified by Bank of Greece as a representative of the OTRO PAY E-Money Institution.
A map with the points will soon be available to easily and quickly find the point that serves you.
Why do consumers prefer OTRO PAY service points for paying bills?
✓ Ease and speed in transactions
✓ Safety in transactions
✓ Service during store hours, without queues and waiting
✓ Low charge for the consumer
When is the organization notified of bill payment?
The Organization is informed, for your payment, until the end of the next business day from the day of execution of the payment
How do I pay off a bill (via the equipment you provide me)?
The process of paying off a bill is easy, secure and lasts less than one (1) minute.
How long does it take to complete a bill payment transaction?
The transaction is carried out easily and quickly by following the steps below:
- Select the module “Billing”
- Select the category and account type that you want to pay off
- Enter in the fields payment details (Payment code, account amount, expiration date, name and phone number of payer)
- Choose the relevant "Payment Method" (Cash or credit/debit card)
- In the case of a cash payment, collect the money from the customer and complete the transaction by printing the slip
- In case of payment by credit/debit card, you pass the customer's card through the corresponding POS terminal and then the transaction is completed by printing the payment slip.
Which organisations can be paid?
The transactions you can make involve more than 230 available agencies and organizations, such as payments for Energy, Water Supply, Telecommunications, Natural Gas, Insurance, Traffic Fees as well as debts to the State and Municipalities.
How can I become a member of the OTRO PAY partner network?
To join its partner network OTRO PAY and to be informed about the terms of cooperation, you can either submit a request through it contact form or call Partner Services at: 216-0020110.
WeChat PAY
How many days does it take to settle the funds?
At most 4 business days.
I input the price in Otro Pay App and the Chinese citizen does not agree with the amount presented in their WeChat app (e.g., due to FOREX). How can I change / cancel the QR code?
By pressing "back" in the Android device, you are returned to the home page of the app, which has the calculating system. There you can input a new transaction or cancel the transaction. The first transaction is cancelled.
What can I do in case the transaction cannot be completed?
This concerns the WeChat Pay account of the Chinese citizen and we cannot affect that. The customer must contact WeChat. Transaction is cancelled for now.
Merchant support?
For any question, Technical or Financial, please send an email to support@otropay.gr ή καλείται στο τηλέφωνο +302160020110, Δευ-Παρ 09:00-17:00.
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